At Charm Crazes, we strive to provide you with exceptional products and a delightful shopping experience. We understand that sometimes returns are necessary, and we aim to make the process as smooth and hassle-free as possible. Here’s everything you need to know about our returns policy:

Return Eligibility

We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, you may return it under the following conditions:

  • Return Window: Items can be returned within 30 days of receipt. After this period, unfortunately, we cannot accept returns.
  • Condition: Items must be returned in their original condition, unworn, and with all original tags and packaging intact. For hygiene reasons, socks must be returned in their original, unopened packaging.
  • Non-Returnable Items: Due to health and hygiene reasons, we cannot accept returns on items that have been opened or worn.

How to Return

Returning an item is easy. Follow these steps to ensure a smooth return process:

  1. Contact Us: Email us at [email protected] with your order number and reason for the return. Our customer service team will provide you with instructions and a return authorization if applicable.
  2. Pack Your Return: Carefully pack the item(s) you wish to return. Make sure to include all original packaging and tags.
  3. Ship Your Return: Send the package to the address provided by our customer service team. We recommend using a trackable shipping method to ensure your return is received.

Refunds

Once we receive your returned item, we will process your refund promptly. Refunds will be issued to the original payment method used at the time of purchase. Please note the following:

  • Processing Time: Refunds typically take 5-7 business days to process after the returned item is received.
  • Shipping Costs: Shipping fees are non-refundable. If your return is due to a mistake on our part or a defective item, we will cover the return shipping costs.

Exchanges

Currently, we do not offer direct exchanges. If you would like to exchange an item, please return the original item and place a new order for the desired item.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at [email protected]. We will arrange for a replacement or refund and cover any return shipping costs associated with the issue.

Contact Us

If you have any questions or need assistance with your return, our customer service team is here to help. Reach out to us at [email protected] for any return-related inquiries or concerns.

Thank you for shopping with Charm Crazes. We appreciate your business and are committed to ensuring your satisfaction with our products and services.